Fobtec online shopping|Return Policy
 
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Return Policy

-What are the conditions for returning an item?

Requirement for a valid procedure

  1.       Proof of purchase (order number, invoice, etc)
  2.       Reason for return needs to be valid and return condition should be accepted
  3.       Return method
  4.       Refund method that you would like, and the necessary information associated (bank account number, etc)
  5.       Refund form returned with the product

If there any promotional item which is sent with the original delivery it should be sent with the package otherwise you will not be refunded.

Once we received your product quality check will be performed. If the check is successful we will refund you according to your requested method.

If the quality check is unsuccessful you will not be refunded, and the products will be sent back to you.

-What is a valid reason for returning an item?

Item will be returnable if: wrong item sent, defective item, used or refurbished item or counterfeit item

-What is a valid returning condition?

Items needs to be sealed, in good condition, in its original packaging and with its tags not removed.

Kindly note that personal items such as swimwear and underwear are not returnable.

-How to return a product?

Before starting this process please check our returning conditions if they match then follow this process.

Select My Account          Choose Orders            Select return on order you want to return           Choose which items you want to return           Select which action you want to take then leave a comment            click submit request